Social Media Moderator (English Market) – No German Needed

Über das Unternehmen

Publicis Groupe is a global leader in marketing, communication, and digital transformation. We help our clients drive their growth through a full range of services and expertise, including creative, media, data, and technology. With a presence in over 100 countries, we are committed to fostering diverse talent and innovative solutions that shape the future of advertising.

Stellenbeschreibung

We are seeking an enthusiastic and detail-oriented Social Media Moderator to join our dynamic team in Freienbach, Schwyz. In this role, you will be the voice of our clients‘ brands across various social media platforms, engaging with English-speaking audiences, monitoring conversations, and ensuring brand consistency. This is a crucial role for maintaining a positive online presence and fostering strong community relationships. No German language skills are required for this specific position, as the focus is solely on the English market.

Hauptverantwortlichkeiten

• Monitor social media channels (Facebook, Instagram, Twitter, LinkedIn, etc.) for client brands within the English market.
• Engage with the online community by responding to comments, messages, and mentions in a timely and professional manner.
• Identify and escalate potential crises or sensitive customer service issues to the appropriate internal teams.
• Curate user-generated content and identify brand advocates.
• Track and report on social media sentiment, engagement metrics, and community growth.
• Collaborate with content creators and marketing strategists to align moderation efforts with overall campaign goals.
• Stay updated on social media trends, platform changes, and best practices for community management.

Erforderliche Fähigkeiten

• Excellent written and verbal communication skills in English (native or near-native proficiency).
• Proven experience with major social media platforms (Facebook, Instagram, Twitter, LinkedIn).
• Strong understanding of online community dynamics and best practices for engagement.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Exceptional attention to detail and strong organizational skills.
• Problem-solving aptitude and a proactive approach to issue resolution.

Bevorzugte Qualifikationen

• Previous experience in a social media moderation or community management role for international brands.
• Familiarity with social media management tools (e.g., Sprout Social, Hootsuite, Brandwatch).
• Basic understanding of digital marketing principles and content strategy.
• Experience working with diverse global teams.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Flexible hybrid work model (combination of on-site and remote).
• Opportunities for professional development and career growth within a global network.
• Access to cutting-edge tools and technologies.
• A vibrant and inclusive company culture.
• Employee assistance programs.

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