Tenant Liaison Officer – Property Support

Über das Unternehmen

LEG Immobilien SE is one of Germany’s leading listed housing companies, owning and managing approximately 166,000 rental properties nationwide, with a strong focus on North Rhine-Westphalia. We are committed to providing affordable and high-quality housing, excellent customer service, and sustainable community development. Our team works collaboratively to ensure tenant satisfaction and maintain vibrant residential areas.

Stellenbeschreibung

We are seeking a dedicated and empathetic Tenant Liaison Officer to join our Property Support team in Gütersloh. In this vital role, you will be the primary point of contact for our tenants, addressing their concerns, managing inquiries, and ensuring a positive living experience. You will mediate between tenants and property management, resolve issues efficiently, and foster strong community relationships. This position requires excellent communication skills, a problem-solving mindset, and a genuine desire to support our residents.

Hauptverantwortlichkeiten

• Serve as the primary point of contact for tenant inquiries, concerns, and complaints.
• Mediate and resolve disputes between tenants and property management effectively and fairly.
• Provide information to tenants regarding their leases, property rules, and available services.
• Coordinate with maintenance and other internal departments to ensure timely resolution of issues.
• Conduct regular tenant meetings and community engagement activities to foster a positive living environment.
• Assist with move-ins and move-outs, including inspections and documentation.
• Maintain accurate records of tenant interactions and resolutions.
• Contribute to the development and implementation of tenant satisfaction initiatives.
• Ensure compliance with all relevant housing laws and company policies.

Erforderliche Fähigkeiten

• Proven experience in customer service, social work, or property management.
• Exceptional communication and interpersonal skills, both written and verbal.
• Strong conflict resolution and negotiation abilities.
• High level of empathy and understanding towards diverse tenant needs.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Fluency in German (C1 level or higher).

Bevorzugte Qualifikationen

• Bachelor's degree in Social Work, Real Estate, Business Administration, or a related field.
• Experience with property management software (e.g., SAP RE-FX).
• Knowledge of local housing laws and regulations in Germany.
• Additional language skills (e.g., English, Turkish, Arabic) are a plus.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Comprehensive health and retirement benefits.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• Employee discounts on various services and products.
• Company pension scheme.
• Work-life balance initiatives.

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