Customer Success Manager (SaaS) – English Speaking

Über das Unternehmen

HubSpot is a leading CRM platform that provides software, services, and support to help businesses grow. Our mission is to help millions of organizations grow better. We believe that a great customer experience is the cornerstone of business success, and our teams are dedicated to building lasting relationships with our clients worldwide. Join our innovative and supportive environment where your career growth is a priority.

Stellenbeschreibung

We are seeking a highly motivated and customer-centric Customer Success Manager (CSM) to join our growing team in Delmenhorst. In this role, you will be responsible for building strong relationships with our English-speaking SaaS customers, ensuring their successful adoption, retention, and expansion of HubSpot’s products and services. You will act as a trusted advisor, guiding customers through their journey, proactively identifying their needs, and ensuring they achieve maximum value from their investment. This is a crucial role for our continued growth and customer satisfaction.

Hauptverantwortlichkeiten

• Manage a portfolio of English-speaking customers, acting as their primary point of contact and trusted advisor.
• Proactively engage with customers to understand their business objectives and challenges.
• Drive product adoption, usage, and expansion by educating customers on best practices and new features.
• Conduct regular business reviews to assess customer health, present value, and identify growth opportunities.
• Collaborate with sales, support, product, and marketing teams to ensure a seamless customer experience.
• Identify and mitigate churn risks, developing strategies to ensure customer retention and satisfaction.
• Advocate for customer needs internally, providing feedback to product and engineering teams.
• Contribute to the development of customer success strategies and playbooks.
• Achieve and exceed key performance indicators (KPIs) related to customer satisfaction, retention, and growth.

Erforderliche Fähigkeiten

• Fluent in English (written and spoken), with excellent communication and presentation skills.
• 2+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within a SaaS environment.
• Strong understanding of SaaS business models and customer lifecycle.
• Proven ability to build and maintain strong customer relationships.
• Excellent problem-solving, negotiation, and conflict-resolution skills.
• Proficiency with CRM software (e.g., HubSpot, Salesforce) and customer success platforms.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated ability to manage multiple priorities and projects simultaneously.

Bevorzugte Qualifikationen

• Bachelor's degree in Business, Marketing, or a related field.
• Familiarity with marketing, sales, and service automation tools.
• Experience working with international clients.
• HubSpot certifications (e.g., Inbound, Sales Software, Service Hub).
• Basic understanding of web technologies and digital marketing concepts.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness programs.
• Generous paid time off and holidays.
• Opportunities for professional development and continuous learning.
• Hybrid work model offering flexibility between office and remote work.
• Modern office environment with collaborative workspaces.
• Employee assistance program.
• Company-sponsored team events and social gatherings.

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