Hotel Receptionist (Night Auditor) – Fluent English Required

Über das Unternehmen

Courtyard by Marriott Münster is a premium hotel dedicated to providing exceptional service and comfort to our guests. Located in the vibrant heart of Münster, we pride ourselves on creating a welcoming and professional environment for both our guests and our team members. Join our dynamic team and be part of a world-renowned hospitality brand.

Stellenbeschreibung

We are seeking a dedicated and detail-oriented Hotel Receptionist to join our team as a Night Auditor. In this crucial role, you will be responsible for overseeing the hotel’s front desk operations during the overnight shift, ensuring guest satisfaction, and accurately processing daily financial transactions. You will be the primary point of contact for guests during night hours, handling check-ins, check-outs, and inquiries, while also performing vital audit functions to prepare for the next business day. Fluent English is a mandatory requirement for this position to effectively communicate with our diverse international clientele.

Hauptverantwortlichkeiten

• Perform all nightly audit functions, including balancing daily accounts, verifying credit card transactions, and preparing financial reports for management.
• Manage guest check-ins and check-outs efficiently and professionally during the overnight shift.
• Handle guest inquiries, requests, and resolve any issues or complaints promptly and courteously.
• Process reservations, cancellations, and modifications accurately.
• Maintain security of the hotel and safety of guests during night hours, adhering to all hotel policies and procedures.
• Prepare complimentary breakfast items and set up for morning service as needed.
• Answer incoming calls and direct them appropriately, providing information as required.
• Perform light cleaning and organizational tasks in the lobby and reception area.
• Collaborate with other departments to ensure a seamless guest experience.

Erforderliche Fähigkeiten

• Fluent in English (both written and spoken)
• Strong communication and interpersonal skills
• Excellent customer service orientation
• Proficiency in basic computer operations and hotel management software (PMS)
• Strong attention to detail and accuracy in handling financial transactions
• Ability to work independently and make sound decisions under pressure
• Problem-solving abilities
• Reliability and punctuality for night shifts

Bevorzugte Qualifikationen

• Previous experience as a Hotel Receptionist or Night Auditor in a reputable hotel (2+ years preferred)
• Knowledge of German or other additional languages
• Familiarity with Marriott systems and standards
• Hospitality-related diploma or degree

Vorteile & Zusatzleistungen

• Competitive salary and night shift differential
• Comprehensive health and wellness benefits
• Opportunities for career growth and professional development within Marriott International
• Employee discounts on hotel stays and F&B across Marriott properties worldwide
• Paid time off and holiday pay
• Training programs to enhance your skills

Jetzt bewerben