Operations Manager – International Start-up

Über das Unternehmen

Delivery Hero SE is a leading global online food ordering and delivery marketplace and a pioneer in the industry. Based in Berlin, Germany, the company operates in over 70 countries across four continents, connecting millions of customers with thousands of restaurants and stores. We are driven by innovation, a passion for food, and a commitment to delivering exceptional service. Join our dynamic team and contribute to shaping the future of quick commerce on an international scale.

Stellenbeschreibung

We are seeking a highly motivated and results-driven Operations Manager to join our fast-paced international start-up environment. This role is crucial for optimizing our operational processes, ensuring seamless service delivery, and driving efficiency across various international markets. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a proven track record in operational management within a dynamic, multi-cultural setting. You will be instrumental in implementing strategies that enhance our operational performance and support our global expansion.

Hauptverantwortlichkeiten

• Oversee and optimize daily operational processes to ensure efficiency and quality across multiple international markets.
• Develop, implement, and monitor operational KPIs to track performance and identify areas for improvement.
• Manage and lead cross-functional projects aimed at enhancing operational capabilities and reducing costs.
• Collaborate with country teams and central functions to standardize best practices and ensure consistent service levels.
• Analyze operational data to identify trends, forecast demands, and propose data-driven solutions.
• Drive continuous improvement initiatives by leveraging technology and process innovations.
• Prepare regular reports on operational performance for senior management.
• Ensure compliance with all relevant regulations and company policies in operational activities.

Erforderliche Fähigkeiten

• Minimum 4 years of experience in operations management, preferably within a fast-paced international company or start-up.
• Proven ability to manage complex projects and drive operational excellence.
• Strong analytical and problem-solving skills, with proficiency in data analysis tools (e.g., Excel, SQL, BI tools).
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Demonstrated leadership capabilities and experience managing cross-functional teams.
• Fluency in English (written and spoken).

Bevorzugte Qualifikationen

• Master’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Experience with process automation and digital transformation projects.
• Knowledge of additional languages relevant to our international markets (e.g., German, Spanish, French).
• Experience in the food delivery, e-commerce, or logistics industry.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and a hybrid work model.
• Generous vacation policy and public holidays.
• Access to a state-of-the-art office in central Berlin with free snacks and beverages.
• Opportunities for professional development and career growth.
• Employee discount on our food delivery services.
• Company-sponsored team events and social gatherings.
• Relocation support for international candidates.

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