Technical Support Specialist (Tier 1) – Entry Level

Über das Unternehmen

T-Systems International GmbH, a subsidiary of Deutsche Telekom, is a leading provider of information and communication technology (ICT) solutions for large corporations and public sector clients. With a global presence and a commitment to innovation, T-Systems helps businesses digitally transform and stay competitive. We offer a comprehensive portfolio of services, including cloud computing, IoT, cybersecurity, and IT infrastructure. Join our team and contribute to shaping the future of digital business.

Stellenbeschreibung

Are you passionate about technology and eager to kick-start your career in IT support? T-Systems International GmbH is looking for a motivated and enthusiastic Technical Support Specialist (Tier 1) to join our team in Halle (Saale). This entry-level position is perfect for individuals who are recent graduates or career changers with a strong desire to learn and provide exceptional customer service. You will be the first point of contact for our clients, helping them resolve technical issues and ensuring their systems run smoothly. We offer comprehensive training and a supportive environment to help you grow your skills and advance your career in the IT industry.

Hauptverantwortlichkeiten

• Provide first-line technical support to end-users via phone, email, and chat, resolving basic hardware and software issues.
• Log and track all support requests and incidents using our ticketing system, ensuring accurate and detailed documentation.
• Escalate complex issues to Tier 2 support or other relevant teams as needed, following established protocols.
• Assist users with password resets, account unlocks, and basic system navigation.
• Perform basic troubleshooting of network connectivity, printer issues, and common application problems.
• Guide users through step-by-step solutions, ensuring clear and patient communication.
• Contribute to the creation and maintenance of a knowledge base for common issues and solutions.
• Participate in ongoing training and development to enhance technical skills and product knowledge.
• Adhere to all company policies, procedures, and service level agreements (SLAs).

Erforderliche Fähigkeiten

• Strong communication skills, both written and verbal, in English and German.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications (MS Office Suite).
• Excellent problem-solving and analytical abilities.
• Customer-focused attitude with a commitment to providing high-quality support.
• Ability to work effectively in a fast-paced team environment.
• Eagerness to learn and adapt to new technologies.

Bevorzugte Qualifikationen

• Completed vocational training (e.g., IT-Systemkaufmann/-frau, Fachinformatiker/-in) or a relevant degree (e.g., Computer Science, IT).
• Familiarity with IT service management (ITSM) principles and ticketing systems (e.g., ServiceNow, Jira Service Desk).
• Basic knowledge of network fundamentals (TCP/IP, Wi-Fi).
• Experience with remote desktop tools.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance and retirement plans.
• Extensive training and professional development programs.
• Opportunities for career advancement within a global IT leader.
• Modern office environment with ergonomic workstations.
• Employee discounts on Deutsche Telekom products and services.
• Work-life balance initiatives and flexible working arrangements.
• Subsidized public transport ticket.
• Company-sponsored social events and team-building activities.

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