Working Student: Client Support – English Only

Über das Unternehmen

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. Capgemini is a trusted strategic partner to clients, providing a wide range of services from strategy and design to operations, driven by a deep conviction that the business value of technology comes from and through people.

Stellenbeschreibung

Are you a student fluent in English looking for a valuable part-time opportunity to kickstart your career in client support within a global technology leader? Join Capgemini as a Working Student in Client Support, focusing exclusively on our English-speaking clientele. This role offers an excellent chance to gain hands-on experience in a dynamic corporate environment, develop crucial communication and problem-solving skills, and contribute to the success of our client relationships. You will be an integral part of our team, providing first-class support and ensuring client satisfaction while balancing your academic commitments. We value initiative, a strong service orientation, and a desire to learn and grow within the IT and consulting industry. This hybrid role allows for a blend of on-site collaboration and remote work, providing flexibility for your studies.

Hauptverantwortlichkeiten

• Provide first-line support to English-speaking clients via phone, email, and chat, addressing inquiries and resolving issues promptly.
• Document client interactions, problems, and resolutions accurately in our CRM system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Contribute to the continuous improvement of support processes and knowledge base articles.
• Maintain a high level of professionalism and client empathy in all communications.
• Participate in team meetings and training sessions to enhance skills and product knowledge.

Erforderliche Fähigkeiten

• Currently enrolled as a student at a German university or equivalent institution.
• Native-level or highly fluent English language skills (verbal and written).
• Strong communication and interpersonal abilities.
• Proficiency in basic office software (e.g., Microsoft Office Suite).
• Customer-focused mindset with excellent problem-solving skills.
• Ability to work independently and as part of a team.
• Proactive attitude and willingness to learn.

Bevorzugte Qualifikationen

• Basic knowledge of IT systems or interest in technology.
• Previous experience in a customer service or support role (even voluntary).
• Basic German language skills are a plus, but not required for this English-only role.
• Availability to work approximately 15-20 hours per week.

Vorteile & Zusatzleistungen

• Flexible working hours to accommodate your studies.
• Opportunity to work in a leading global IT and consulting company.
• Mentorship and professional development opportunities.
• Modern office environment in Duisburg with excellent public transport connections.
• Access to Capgemini's extensive learning and development resources.
• Networking opportunities with professionals across various departments.
• A supportive and inclusive team culture.

Jetzt bewerben