Remote Customer Service Representative (English) – Work from Anywhere in Germany

Über das Unternehmen

Zalando SE is Europe’s leading online platform for fashion and lifestyle. We connect customers, brands, and partners in 25 countries. Our mission is to re-imagine fashion for the good of all, and customer satisfaction is at the heart of everything we do. Join our diverse and innovative team, dedicated to providing an exceptional experience to millions of customers across Europe.

Stellenbeschreibung

Are you a highly empathetic and solution-oriented individual with excellent English communication skills? We’re looking for a Remote Customer Service Representative to join our dynamic team and provide outstanding support to our English-speaking customers across Germany. This is a fully remote position, offering the flexibility to work from anywhere within Germany. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a seamless shopping experience.

Hauptverantwortlichkeiten

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, orders, returns, and general service policies.
• Effectively resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain a high level of customer satisfaction by providing friendly, helpful, and efficient service.
• Document all customer interactions accurately in our CRM system.
• Collaborate with internal teams to improve customer experience and service processes.
• Stay up-to-date with product knowledge and service updates.

Erforderliche Fähigkeiten

• Fluency in English (C1/C2 level) both written and verbal.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-focused mindset.
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency in using computer systems and basic office software.
• High school diploma or equivalent.

Bevorzugte Qualifikationen

• Previous experience in a customer service role, especially in an e-commerce or retail setting.
• Familiarity with CRM software (e.g., Zendesk, Salesforce).
• Experience working remotely.
• Additional language skills (e.g., German, French, Dutch) are a plus, but not required for this English-focused role.

Vorteile & Zusatzleistungen

• 100% remote work flexibility within Germany.
• Comprehensive health and wellness benefits.
• Employee discount on Zalando products.
• Opportunities for professional development and career growth.
• A supportive and inclusive company culture.
• Flexible working hours.
• Access to online training and resources.

Jetzt bewerben